Okay, anyone who's not a blogger and hasn't dealt with internet hosts, tune out. Come back on another entry... cause this ain't for you. This geeky complain is about why I left the web hosting company iPower...
The short answer:
Their SQL servers weren't working fast enough. The lag time between the SQL server and my webpage was causing hang-up after hangup.
Basically, Movable Type makes a database entry every time you write a blog or reupdate your pages. And the slow response time from the server with that database -- the SQL server -- was causing it to time out.
So not only couldn't I post entries, I couldn't even login to Movable Type. And, unforgivably, users couldn't post comments. When they did, they'd appear multiple times.
The second reason I left: Tech support...
Or lack thereof. Because iPower is "transitioning" to a new backend software program, the hold times for anyone from sales to tech support is now 45 minutes plus (online or on the phone).
When you do get through, you'd better be a web expert and already know exactly what the problme is. Because they're not much help otherwise. My website was slow/down for over two months before I got a staight answer on what was wrong. And that's after 5 plus calls/emails/chat sessions with tech support. Each of those times, I was on hold, yep... 45+ minutes.
The first layer of icing on the cake: Once we identified the problem, iPower informed me:
Unfortunately, we do not have an exact time frame allotted for the MySQL server issue to be resolved. The issue will be resolved by a short period of time. We are trying to add more machines to control MySQL server which will improve the performance of the MySQL server tremendously. Hence, this is the reason; the Web sites which are fetching the data from the MySQL server are taking time to load. However, our customers will not be experiencing any slowness issue in future.
In other words... they don't know when the problem will be fixed. It could be moments. It could be months.
I don't have time for that...
THEN, the icing on the cake. I just transferred my hosting to dot5hosting.com. But, because I'd been with iPower for over four years, I wanted to leave the domains registered with them... in case I ever want to come back. Because, you know, I understand tech hiccups. It's not like they were bad to me.
Until they cancelled everything.
They were supposed to leave up a login so I could manage the domains through their control panel. Nope. They deleted it all.
Specifically, they didn't cancel my hosting plan when I asked them to. I had to call back again to get them to release the domain names so I could smoothly transfer over to my new hosts, dot5hosting.com. That was 45 minutes of wasted time on hold with billing.
Then, when I discovered they canceled everything... the hosting plan, my login to manage my domains with them... everything. Well... that was the final straw.
So I had to once again get on hold with tech suppot. (You don't get on the phone... you get on hold.) And this time, I got all the info I needed to transfer the domains over to dot5hosting.com.
Needless to say... I'm sorry iPower... but you made it a bad break up. We could have been friends. But you wanted to screw me one last time.